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Social Listening

Detection to Resolution: Social Listening Tools in Crisis Management

Angelene Buenaventura

June 5, 2023

The image depicts a person holding a large umbrella, shielding themselves from descending arrows representing declining graphs or data trends. The arrows symbolize a downturn or negative trend, while the umbrella suggests protection and resilience against these adverse conditions. The individual, dressed in business attire, seems to be bracing themselves, indicating a proactive stance against challenges. The image conveys themes of crisis management, risk mitigation, resilience in the face of business challenges, and strategies to safeguard against negative impacts.

Learn the role of social listening tools in crisis management by detecting potential issues early on and monitor social media…

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