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Digitization of the Retail Industry

With immense competition among malls and e-commerce sites, brands in the retail industry have started embracing digital platforms to reach audiences.
Illustration of a shopping concept featuring a yellow dress on a hanger, a sneaker, and an "add to cart" button, representing online shopping and e-commerce.

The retail industry has faced tremendous changes over the years. Malls had found immense competition among e-commerce sites. In fact, 44% of the entire population shopped online at least once this year, according to the Global Digital Report of 2019. Besides that, brands have started embracing digital platforms—they’re a quick and easy way to reach out to their audiences.

Philippine Online Shopping Landscape infographic: Highlights that 71% of the population are internet users, with 90% searching for products online and 70% purchasing online. Emphasizes the growth of e-commerce in the Philippines due to frequent digital campaigns and the trend of internet users trying new products through online shopping.
E-commerce spend by category infographic: Shows fashion and beauty ($203M), electronics and physical media ($234M), food and personal care ($127M), furniture and appliances ($148M), toys, DIY and hobbies ($128M), digital music ($35M), and video games ($119M). Highlights the fashion industry as the second leading industry in e-commerce. Emphasizes the importance of digital marketing with photos and videos to make brands stand out.
Importance of Price in E-Commerce infographic: Highlights that 62% of shoppers value rewards and price discounts, 45% value great customer service, 26% value insider knowledge about the brand, 24% value relationships with the brand, and 22% value access to exclusive content or services. Emphasizes how price discounts influence Filipino online shoppers to become brand advocates.
Infographic on age group and budget shoppers in e-commerce: Highlights that most online shoppers are aged 18-30, including tech-savvy Millennials and Gen Z. Shows that the Philippines has the highest rate of self-identified budget shoppers in the APAC region at 32%, with Gen X leading at 35%, Millennials at 27%, Baby Boomers at 9%. Emphasizes the importance of value for money and good reviews for driving sales among budget-conscious shoppers.

Demographics Statistics

Despite the prevalence of online shopping, people will always end up having different opinions and the frequency of using it. To help you achieve a more seamless digital campaign, here are some interesting tidbits about different Filipino audience segments.

Age Group

Most online shoppers are around the ages of 18 to 30 years old.

ALSO READ: The 2019 Philippine Retail Industry Report

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